Shipping policy
Shipping Policy
Each DENNIS MORTON piece is meticulously crafted to order, embodying our commitment to exceptional artisanship and exclusivity. We offer complimentary shipping across India for all orders through our premium logistics partners.
Delivery Partners: We collaborate with India's leading courier services to ensure your luxury pieces reach you safely:
BlueDart
Delhivery
DTDC
Shipping Coverage:
Pan-India delivery to all major cities and territories
Select international destinations (subject to availability)
Delivery Timeline:
Production: 4 to 5 days for dedicated craftsmanship
Quality Check: 1 day for thorough inspection
Packaging: 1 day for premium protective packaging
Transit: 3-5 business days within metro cities
Total Timeline: 11-15 business days from order confirmation
Special Handling:
Climate-controlled transportation where available
Premium protective packaging for delicate embroidery
Insurance coverage for all shipments
Please note:
Delivery address cannot be modified once the order is confirmed
Additional duties/taxes for international orders to be borne by the customer
Signature required upon delivery for security
Remote locations may require additional 2-3 business days
Return Policy
We uphold the highest standards of craftsmanship and quality. However, if you are not completely satisfied with your purchase, we offer a straightforward return process:
Return Window:
We do not accept any returns and exchanges on any products. Only if you receive a damaged product you can reach out to us within 24 hours of receiving the product.
If you have received a faulty product, we will initiate a refund/exchange within 48 hours of us being informed. The customer will have to ship the product back to us within 3 days of receiving the order.
Conditions for Returns:
The garment must be in its original, unworn condition
All original tags and packaging must be intact
The piece must not have been altered, cleaned, or damaged
Detailed care instructions must have been followed as specified on the care label
Upon successful return, you may choose:
A credit note valid for 6 months, applicable to future DENNIS MORTON purchases
An exchange for another piece from our current collection
Cancellation & Refund Policy
Order Cancellation:
Full refund as store credit available within 24 hours of placing your order
Cancellation requests must be sent to info@dennismorton.in
Beyond 24 hours, as your piece enters production, cancellations cannot be accommodated
Refund Process:
Approved refunds will be processed as store credit within 2 to 3 days.
Quality Assurance
Each returned piece undergoes thorough quality inspection by our artisans. DENNIS MORTON reserves the right to decline returns that do not meet our policy guidelines or quality standards.
Contact
For any queries regarding your order or our policies, please contact our luxury client services:
Email: info@dennismorton.in
Response Time: Within 24 hours