Cancellation, Returns & Exchanges Policy

1) When can I cancel an order?
If the order is cancelled before the product is shipped, your total amount will be refunded.But if the order is cancelled after the product is shipped, you will receive a refund deducting the courier charges and bank charges.

2) How can I cancel an order?
To cancel your order, please call our Customer Connect team for assistance. Please note that exchange, cancellation or return of inner wear wouldn’t be possible due to hygiene concerns.

3) Can I cancel or return a part of the order?
You can return a part of the order in case you have not availed any offer or discount you will be entitled to size exchange only.

4) How long will the refund take?
In case we’ve not shipped the order, we will process the refund on the same business day and you will be credited within a week. In case the order has been returned, you will be refunded within a week of us receiving the product back, provided the product is neither damaged nor used and is returned with the original product packing.

5) How will I be refunded in case of a Credit Card / Debit Card / Net Banking order?
The order amount would be refunded after deducting courier & bank charges to your account.

6) How do I return the product(s)?
You have to download the ‘return form’ from our website under order cancellation & exchange link. You will need to fill the return form and send it alongwith the product. For your convenience we have a free pickup facility for the product to be returned. Contact our Customer Connect team to know more about this facility.

7) In what condition must the package be in case of return or exchange?
The product must be returned to us in the original packing with the tags attached to the product in saleable condition.

8) Can I return the product to any Dennis Morton Store?
Products bought online cannot be returned to any Dennis Morton exclusive stores.